Terms & Conditions

Last updated: [12.12.2025]

Welcome to Awardora. These Terms & Conditions (“Terms”) govern your access to and use of our website https://awardora.com and any purchases made through it. By accessing our website, submitting a request, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Awardora

Awardora provides custom-made and personalized products, including but not limited to trophies, awards, certificates, plaques, banners, invitations, and other event-related printed materials. Most products are produced to order based on customer-approved designs and specifications.

2. Eligibility & Use of Website

By using this website, you confirm that you are at least 18 years old or have the legal capacity to enter into binding agreements in your jurisdiction.

You agree to use this website only for lawful purposes and not to misuse, disrupt, or interfere with the operation or security of the site.

3. Products & Custom Orders

Most Awardora products are custom-made and personalized according to customer-provided or customer-approved designs, including names, text, logos, colors, sizes, layouts, and materials.

You are responsible for reviewing and confirming all design details carefully before approving production. Design approval constitutes final confirmation of all content and specifications. Once approved, the order cannot be cancelled or modified.

Customers are solely responsible for the accuracy and legality of all content provided or approved, including text, logos, images, and trademarks.

4. Pricing & Payments

All prices displayed or quoted are subject to confirmation and may vary depending on customization details, quantities, production requirements, and shipping destinations.

Payments are processed through third-party payment providers such as Stripe or PayPal. Awardora does not store or process full payment card details on its servers.

5. Production & Delivery

Estimated production and delivery times are provided for reference only and are not guaranteed delivery dates.

Delays may occur due to factors outside our control, including but not limited to customs inspections, carrier operations, weather conditions, public holidays, or force majeure events. Such delays do not constitute grounds for cancellation or refund.

6. Cancellations, Returns & Refunds

All cancellations, returns, remakes, and refunds are governed by our Refund & Return Policy, which forms an integral part of these Terms.

Please review that policy carefully before placing an order.

7. Intellectual Property

All content on this website, including text, images, designs, graphics, logos, and layout, is the property of Awardora or its licensors and is protected by applicable intellectual property laws.

Custom designs created by Awardora remain our intellectual property unless otherwise agreed in writing. Customer-provided content (such as logos or artwork) remains the property of the customer, and you confirm that you have the right to use and submit such content.

8. Limitation of Liability

To the fullest extent permitted by law, Awardora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability in connection with any order or claim shall be limited to the amount actually paid for the relevant order.

9. Disclaimer

While we make reasonable efforts to ensure the accuracy of information on our website, we do not guarantee that all descriptions, images, or content are error-free or fully up to date.

Products are custom-made, and minor variations in color, materials, or finish may occur due to production processes and are considered normal.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Changes to These Terms

Awardora reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: support@awardora.com
🌐 Website: https://awardora.com