Privacy Policy

Last updated: 12 December 2025

At Awardora (“we”, “our”, or “us”), accessible from https://awardora.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you contact us, request a quote, place an order, or otherwise communicate with us, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Company or organization name (if provided)

  • Customization details (for example: names, text, logos, artwork, or design files)

b) Payment Information

Payments are processed through secure third-party payment providers (such as PayPal or Stripe).
We do not store or process your full payment card details on our servers.

c) Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our custom awards, event materials, and related services

  • Process quotes, orders, payments, and deliveries

  • Communicate with you regarding inquiries, orders, or customer support

  • Improve our website, services, and overall user experience

  • Comply with applicable legal and regulatory requirements

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • The performance of a contract (for example, fulfilling orders or processing quote requests)

  • Your consent (for example, when you submit a form or contact us)

  • Compliance with legal obligations

  • Our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms

4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information only with trusted third parties, including:

  • Payment processors and logistics partners, for the purpose of completing transactions and deliveries

  • Service providers that assist us in operating our website and business (such as hosting, analytics, or email services)

  • Public authorities or regulators, where required by law or necessary to protect our legal rights

All such parties are required to process personal data in accordance with applicable data protection laws.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyze website usage, and improve user experience.

Where required by law, non-essential cookies are used only with your consent.
For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

Customization materials (such as logos, artwork, or design files) are stored securely and used solely for order fulfillment, unless a longer retention period is required by law or agreed otherwise.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. International Data Transfers

As we serve customers worldwide, your personal data may be transferred to and processed in countries outside your country of residence.

By using our website and services, you acknowledge and consent to such international data transfers in accordance with this Privacy Policy.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for data processing, where applicable

  • Request a copy of your personal data

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites, and we encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: support@awardora.com
🌐 Website: https://awardora.com